--- title: Updating your info (and what changes when Planning Center is connected) description: The Account page lets volunteers review their basic account details and reset their password. If your church has connected Planning Center --- [Skip to content](https://support.safepathways.com/how-to-update-your-info-and-what-changes-when-planning-center-is-connected#main-content) - [English - Canada](https://support.safepathways.com/how-to-update-your-info-and-what-changes-when-planning-center-is-connected) - [Français - Canada](https://support.safepathways.com/fr-ca/mettre-a-jour-vos-informations-et-ce-qui-change-quand-planning-center-est-connecte) English - Canada Show submenu for translations [![SP FULL burgundy dark@2x](https://support.safepathways.com/hs-fs/hubfs/SP%20FULL%20burgundy%20dark@2x.png?width=300&height=43&name=SP%20FULL%20burgundy%20dark@2x.png)](https://support.safepathways.com/?hsLang=en-ca) Open main navigation Close main navigation - - [English - Canada](https://support.safepathways.com/how-to-update-your-info-and-what-changes-when-planning-center-is-connected) - [Français - Canada](https://support.safepathways.com/fr-ca/mettre-a-jour-vos-informations-et-ce-qui-change-quand-planning-center-est-connecte) English - Canada Show submenu for translations - [Contact us](https://share-na3.hsforms.com/2lmqAuSvyQGGdFj68TmxyCA5nwj9k) [Contact us](https://share-na3.hsforms.com/2lmqAuSvyQGGdFj68TmxyCA5nwj9k) How can we help? - There are no suggestions because the search field is empty. 1. [Safe Pathways Knowledge Base](https://support.safepathways.com/?hsLang=en-ca) 2. [For Volunteers](https://support.safepathways.com/for-volunteers?hsLang=en-ca) 3. [Getting started](https://support.safepathways.com/for-volunteers?hsLang=en-ca#getting-started) July 30, 2026 # Updating your info (and what changes when Planning Center is connected) ### **Summary** The **Account** page lets volunteers review their basic account details and reset their password. If your church has connected **Planning Center**, your account fields will be read-only and must be updated in Planning Center instead. ### **Who this is for** Volunteer ### **What you’ll need** Before you begin, make sure you have: - A Volunteer account in Safe Pathways - Access to the **Account** page in your Volunteer dashboard ### **Before you start** The **Account** page shows your basic identity details, including: - first name - last name - email - confirmed - phone number It also includes a **Reset password** button. If your church uses **Planning Center** with Safe Pathways, your account fields may appear greyed out and unavailable to edit. When this happens, Safe Pathways will display a message telling you to update your information in Planning Center instead. ### **Steps to review or update your account information** #### 1. Open My Account In the left-side menu, click My **Account**. #### **2. Review your account details** Check the information shown on the page, including your name, email address, confirmation status, and phone number. #### **3. Update your information if the fields are editable** If the account fields can be edited, update any information your church has asked you to change. #### **4. Check whether Planning Center is connected** If the fields are greyed out, read the on-screen message. It will say: **You can only change your account information on your church’s Planning Center.** #### **5. Update your details in Planning Center if needed** If your church uses Planning Center, make any needed account changes there instead of in Safe Pathways. #### **6. Use Reset password if you need to change your password** If you need to change your password, click **Reset password**. This option should still be available even if Planning Center is connected. ### **What happens next** After reviewing or updating your account information, return to **Home** to continue your assigned pathways, policy acknowledgements, and references if needed. ### **Troubleshooting** > ***My email address is wrong*** - - Contact your church administrator for help. - You sign in with your username, which for most volunteers is their email address. If you're unsure of yours, use Forgot username? on the sign-in page. > ***My Account fields are read-only*** - - This is expected if your church has connected **Planning Center**. - Update your account information in Planning Center instead of Safe Pathways. > ***I do not see Reset password*** - - Refresh the page and check again. - If the button still does not appear, contact your church administrator or Safe Pathways support. ### **Notes** - The **Account** page is used to review your basic identity details - Some churches use **Planning Center** as the source of truth for volunteer account information - When Planning Center is connected, account fields in Safe Pathways may be read-only - Volunteers may still be able to use **Reset password** even when other fields cannot be edited - [For Volunteers](https://support.safepathways.com/for-volunteers?hsLang=en-ca#main-content) - [Getting started](https://support.safepathways.com/for-volunteers?hsLang=en-ca#getting-started) - [Your training](https://support.safepathways.com/for-volunteers?hsLang=en-ca#your-training) - [Policies and references](https://support.safepathways.com/for-volunteers?hsLang=en-ca#policies-and-references) - [Your screening status](https://support.safepathways.com/for-volunteers?hsLang=en-ca#your-screening-status) - [Trouble signing in](https://support.safepathways.com/for-volunteers?hsLang=en-ca#trouble-signing-in) - [For Church Administrators](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#main-content) - [Set up your church](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#set-up-your-church) - [Connect your systems](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#connect-your-systems) - [Add and manage people](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#add-and-manage-people) - [Screening and Police Checks](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#screening-and-police-checks) - [Policies](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#policies) - [Audit Report](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#audit-report) - [Billing and account](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#billing-and-account) - [Help and troubleshooting](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#help-and-troubleshooting) - [Watch Party](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#watch-party) - [About Safe Pathways](https://support.safepathways.com/about-safe-pathways?hsLang=en-ca) - [FAQs](https://support.safepathways.com/faqs?hsLang=en-ca) [![SP FULL all white@2x](https://support.safepathways.com/hs-fs/hubfs/SP%20FULL%20all%20white@2x.png?width=300&height=43&name=SP%20FULL%20all%20white@2x.png "SP FULL all white@2x")](https://safepathways.com/) Protection You Can Prove™ © 2026 Safe Pathways Canada Inc. All rights reserved. [Terms of Use](https://www.safepathways.com/terms). [Privacy Policy](https://www.safepathways.com/privacy).