How to: Update your info (and what changes when Planning Center is connected)

Summary

The Account page lets volunteers review their basic account details and reset their password. If your church has connected Planning Center, your account fields will be read-only and must be updated in Planning Center instead.

Who this is for

Volunteer

What you’ll need

Before you begin, make sure you have:

• A Volunteer account in Safe Pathways

• Access to the Account page in your Volunteer dashboard

Before you start

The Account page shows your basic identity details, including:

• first name

• last name

• email

• confirmed

• phone number

It also includes a Reset password button.

If your church uses Planning Center with Safe Pathways, your account fields may appear greyed out and unavailable to edit.

When this happens, Safe Pathways will display a message telling you to update your information in Planning Center instead.

Steps to review or update your account information

1. Open the Account page

In the left-side menu, click Account.

2. Review your account details

Check the information shown on the page, including your name, email address, confirmation status, and phone number.

3. Update your information if the fields are editable

If the account fields can be edited, update any information your church has asked you to change.

4. Check whether Planning Center is connected

If the fields are greyed out, read the on-screen message.

It will say:

You can only change your account information on your church’s Planning Center.

5. Update your details in Planning Center if needed

If your church uses Planning Center, make any needed account changes there instead of in Safe Pathways.

6. Use Reset password if you need to change your password

If you need to change your password, click Reset password.

This option should still be available even if Planning Center is connected.

What happens next

After reviewing or updating your account information, return to Home to continue your assigned pathways, policy acknowledgements, and references if needed.

Troubleshooting

My email address is wrong

• • Contact your church administrator for help.
  • Your email address is used as your login name.

My Account fields are read-only

• • This is expected if your church has connected Planning Center.
  • Update your account information in Planning Center instead of Safe Pathways.

I do not see Reset password

• • Refresh the page and check again.
  • If the button still does not appear, contact your church administrator or Safe Pathways support.

Notes

• The Account page is used to review your basic identity details

• Some churches use Planning Center as the source of truth for volunteer account information

• When Planning Center is connected, account fields in Safe Pathways may be read-only

• Volunteers may still be able to use Reset password even when other fields cannot be edited

Last reviewed

February 13, 2026