--- title: "Planning Center: what syncs?" description: Safe Pathways can connect to Planning Center to keep your people list and key identity details consistent across systems. In Safe Pathways --- [Skip to content](https://support.safepathways.com/planning-center-whatsyncs#main-content) - [English - Canada](https://support.safepathways.com/planning-center-whatsyncs) - [Français - Canada](https://support.safepathways.com/fr-ca/planning-center-qu-est-ce-qui-se-synchronise) English - Canada Show submenu for translations [![SP FULL burgundy dark@2x](https://support.safepathways.com/hs-fs/hubfs/SP%20FULL%20burgundy%20dark@2x.png?width=300&height=43&name=SP%20FULL%20burgundy%20dark@2x.png)](https://support.safepathways.com/?hsLang=en-ca) Open main navigation Close main navigation - - [English - Canada](https://support.safepathways.com/planning-center-whatsyncs) - [Français - Canada](https://support.safepathways.com/fr-ca/planning-center-qu-est-ce-qui-se-synchronise) English - Canada Show submenu for translations - [Contact us](https://share-na3.hsforms.com/2lmqAuSvyQGGdFj68TmxyCA5nwj9k) [Contact us](https://share-na3.hsforms.com/2lmqAuSvyQGGdFj68TmxyCA5nwj9k) How can we help? - There are no suggestions because the search field is empty. 1. [Safe Pathways Knowledge Base](https://support.safepathways.com/?hsLang=en-ca) 2. [For Church Administrators](https://support.safepathways.com/for-church-administrators?hsLang=en-ca) 3. [Connect your systems](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#connect-your-systems) July 7, 2026 # Planning Center: what syncs? ## A field-by-field map of what flows between Planning Center and Safe Pathways, and in which direction. #### **Summary** Safe Pathways can connect to Planning Center to keep your people list and key identity details consistent across systems. In Safe Pathways, imported identity fields are read-only so admins and volunteers don’t accidentally create mismatches. #### **Who this is for** - Church Administrators (Admins) #### **What you’ll need** - Admin access (you can see “Settings” in the left-side menu). - Planning Center admin credentials with permission to connect integrations. TODO: confirm exact required permission level in Planning Center. #### **Steps** 1. Select “Settings” in the left-side menu. 2. Open the “Integrations” tab. 3. Find the “Planning Center” integration card/section and confirm it shows your Customer ID (or OAuth) 4. ![Screenshot 2026-02-26 at 11.05.36 AM](https://support.safepathways.com/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot%202026-02-26%20at%2011_05_36%20AM.png?width=670&height=326&name=Screenshot%202026-02-26%20at%2011_05_36%20AM.png) 5. If it is Disconnected, select the Connect/Manage action and complete the Planning Center authorization steps. 6. Confirm what syncs into Safe Pathways (identity details): First name, Last name, Email, Phone number. (These are the fields shown as imported/read-only in Safe Pathways.) 1. Volunteer side: the “Account” fields are greyed out with the message “You can only change your account information on your church’s Planning Center.” (Reset password still works.)Confirm what becomes read-only in Safe Pathways when Planning Center is connected. 2. Admin side: in “Volunteer Profile”, the “Volunteer Info” section is read-only and may show helper text like “Imported from Planning Center.” 7. Confirm how this affects adding people: when Planning Center is connected, Safe Pathways should pull from the Planning Center church database and may hide manual add flows inside Assign Pathway. #### **What happens next** Once connected, use Safe Pathways to assign pathways, collect policy acknowledgement, and track screening tasks, while keeping identity details consistent through Planning Center. #### **Troubleshooting** - If Volunteer “Account” is read-only and someone needs to change their email or phone number, update it in Planning Center and wait for the sync. TODO: confirm sync timing. - If you see duplicates (same person twice), check for multiple records in Planning Center with different emails or spellings. - If you can’t connect, confirm the Planning Center account you’re using has permission to manage integrations. - [For Volunteers](https://support.safepathways.com/for-volunteers?hsLang=en-ca#main-content) - [Getting started](https://support.safepathways.com/for-volunteers?hsLang=en-ca#getting-started) - [Your training](https://support.safepathways.com/for-volunteers?hsLang=en-ca#your-training) - [Policies and references](https://support.safepathways.com/for-volunteers?hsLang=en-ca#policies-and-references) - [Your screening status](https://support.safepathways.com/for-volunteers?hsLang=en-ca#your-screening-status) - [Trouble signing in](https://support.safepathways.com/for-volunteers?hsLang=en-ca#trouble-signing-in) - [For Church Administrators](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#main-content) - [Set up your church](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#set-up-your-church) - [Connect your systems](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#connect-your-systems) - [Add and manage people](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#add-and-manage-people) - [Screening and Police Checks](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#screening-and-police-checks) - [Policies](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#policies) - [Audit Report](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#audit-report) - [Billing and account](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#billing-and-account) - [Help and troubleshooting](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#help-and-troubleshooting) - [Watch Party](https://support.safepathways.com/for-church-administrators?hsLang=en-ca#watch-party) - [About Safe Pathways](https://support.safepathways.com/about-safe-pathways?hsLang=en-ca) - [FAQs](https://support.safepathways.com/faqs?hsLang=en-ca) [![SP FULL all white@2x](https://support.safepathways.com/hs-fs/hubfs/SP%20FULL%20all%20white@2x.png?width=300&height=43&name=SP%20FULL%20all%20white@2x.png "SP FULL all white@2x")](https://safepathways.com/) Protection You Can Prove™ © 2026 Safe Pathways Canada Inc. 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